All client intake begins at the Outreach Mission, Inc. (OMI) Office located at 225 Steele Street. New clients should call 919-776-8474 during normal intake hours: 8:00 AM – 10:00 PM.
Once intake is initiated, the case manager or shelter supervisor will assess the client’s needs, physical capabilities, and bed availability to determine an initial bed assignment.
Lottery bed assignments take place daily from 5:00 PM to 6:00 PM. The shelter doors are locked and alarms set at 10:00 PM each night. In cases of emergency intake after hours, each shelter has a resident lead who can contact the case manager or director for assistance.
Emergency beds are reserved for clients discharged late from the hospital or referred by law enforcement.
After a client completes the intake process and spends 72 hours in the shelter, they will meet with a case manager. Based on the outcome of that interview, one of the following steps will be taken:
Reserved for 1-night only use. The client must exit the following morning but may return for a lottery bed if one is available. There are only 2 emergency beds available per shelter.
Initially assigned for up to 72 hours based on need. During that time, clients are not required to exit each morning. After the initial 72-hour period, daily reassignments are made, and clients must exit each morning and return for the lottery process. The number of lottery beds can vary.
Assigned to clients who have created a rehousing plan with their case manager. This bed is reserved for that client. If a client ends their rehousing plan or violates shelter policies, they may be reassigned to a lottery bed and must follow those rules. Generally, 14 beds are designated as program beds.
Each shelter has 18 beds available. Bed assignments can change at any time based on a client’s program status or compliance with shelter guidelines.
Due to the presence of families and children, registered sex offenders are not permitted at Outreach Mission shelters.
Outreach Mission, Inc. provides safe shelter, warm meals, and supportive services to individuals experiencing homelessness in Sanford and Lee County.
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